HVAM Computer Tech Support

With Mrs. Sheri Boura

Missing Materials? Submit ticket for missing, lost or damaged items: Click HERE

Get computer help over the phone or submit a case online!

K12 Customer Support

For technical issues and immediate assistance, please call toll free 8 6 6 . 5 1 2 . 2 2 7 3

If you need additional support, feel free to Request Support Online!

1. Call 1-866-512-2273 or submit an online help ticket.
***If submitting online, be sure to include a working phone number so they can contact you.
2. Work with tech support to resolve problem.
3. Be sure to get your CASE NUMBER when speaking with them.
4. If you feel your issue is not resolved, share your case number and issue with your advisor (or another school staff member), and he/she will escalate (Must have case number.)
5. Someone from Tier II K12 Support will reach out to you. (Again, please be sure to give a working phone number in your case.)
6. Updates will be sent to the school via report, including if no one answers and ticket has been closed.

Need some basic tech help?

Optional Basic Tech Support Sessions with Mrs. Boura will be Tuesdays:

11:00 am to 11:30 am--Learning Coaches

11:45 am to 12:15 pm--Middle School Students

12:15 pm to 12:45 pm--High School Students

If you still need help, but you can't make it to Open Office Hours, please see the Calendly Schedule below, or e-mail Mrs. Boura at shboura@highpointva.org.

Schedule an Appointment for Tech Help with Mrs. Boura

Tech Help Session - Sheri Boura

Select a date and time to meet with Mrs. Boura for Tech Help. You may choose a phone call or a Class Connect session. Class Connects will be added to the schedule by the morning of the appointment date. If you don't see a time that works for you, please reach out by e-mail: shboura@highpointva.org.

calendly.com

Tech Tip: Shut down your computer regularly!

Harold Shuts Down His Computer

go.screenpal.com

Where can we get Low Cost Internet?

Internet Resources

Low Cost Internet Service Providers

Internet access is integral to being a student with HVAM. Below are some low cost Internet Service Providers that can help offset some of the cost of Internet.

As a reminder: If a student is not able to access Internet at the home, it is the responsibility of the Learning Coach to make sure the student has access elsewhere. Many fast food places (McDonald's, Panera Bread, etc.) have free WIFI for customers, and most local libraries will allow students to at least access the course content to complete assignments