Tech Updates
December 2018
Help Desk Software Reorganization
In an attempt to remedy this and (hopefully) bring more clarity and speed to the process, we have reorganized the main categories as follows:
- Acquisition Requests: Used for requests to purchase or acquire software, hardware, and wireless hotspots.
- Devices: Any personal computing device (Macbook, iPad, PC, Chromebook, or Android tablet).
- Hardware and Peripherals: Everything else that plugs in, such as printers, phones, Apple TV, projectors, Smartboard, TV, network, and so on.
- Services and Setup: Assessment set-up, requests to allow or block websites, login issues, name changes, etc.
- Software or Website Issue: We left a few of the most popular choices, but for everything else we are asking that you choose "Other Software" and fill in a field with the name of the software or web-based service for which you need assistance.
- And, we still have an "Other Inquiries" option to catch everything else.
We will probably tweak things a bit more as we get feedback on these changes. On a related note, you'll soon see the option to complete a customer satisfaction survey once a ticket is closed.
The results could be better, but that just means that we (the technology department) have to do a better job of training staff on how to handle problematic e-mails.
There is no way to prevent all malicious messages from getting through, though we continue to explore options with our current e-mail system to try to limit our exposure.
The image and attachment below offer some tips on how to recognize and avoid phishing and similarly malicious e-mails.
Audio-Visual Committee
Goals
Determine what the audio-visual equipment in a classroom should consist of in the next five years, with any variations noted for the following settings:
General education classroom
Special education classroom
Specialist space (such as EL, intervention, art, music, PE)
Review technologies through research and hands-on pilot programs or demonstrations.
(Potentially) Identify a migration path from Smart Notebook software to an alternative, ideally open source platform.
Develop training materials that would assist staff in more effectively utilizing classroom audio-visual technology.
Meeting Dates & Times
4:15 - 5:15 @District Office (may move this around to buildings) - 1st and 3rd Thursdays.
January 17
February 7
February 21
March 7
March 21
April 11
April 25
May 9
Network Ports
Network ports may be configured to work specifically with a phone or printer. Or the port may be turned off or disconnected entirely. So, changing where something is plugged in may render it non-functional.
If you need something moved around in your room and it would be plugged into a different network port, please open a help desk ticket so that the tech staff can confirm that everything is set up correctly.
Versions
Shakopee Instructional Technology Services
Email: helpdesk@shakopee.k12.mn.us
Website: https://techtools.shakopee.k12.mn.us/
Location: 1200 Shakopee Town Square, Shakopee, MN, USA
Phone: 5100
Facebook: https://www.facebook.com/groups/shakopeedlc/
Twitter: @ShakoTechDrozd