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Device Issues, Maintenance & Tips
Parent University Resource by EPMS Parent Liaison
UPDATE YOUR COMPUTER USING THE WIFI ACCESS POINT
ERROR MESSAGE: "Windows license will expire soon."
"Windows license will expire soon." You need to activate Windows in Settings.
To fix this problem, students must come to an FCS building where they can access the county wifi. They should restart their computer connected to the wifi. This will renew their license.
"We can’t sign you in with this credential because your domain isn’t available." Make sure your device is connected to your organization’s network and try again.
- Make sure that wifi is turned on! Sometimes that’s all it is. If the wifi icon has an asterisk on the top right and cannot be turned on, they will need a new laptop.
- If wifi is on but they are getting that error, they should come to an FCS building where they can access the county wifi. They should restart their computer connected to the wifi. This is fixing the problem for most people.
- See the steps below.
- If this doesn’t work, they will need to call the hotline again. It seems that for some, connecting to FCS wifi is still not fixing the issue.
TRY TO RESOLVE BLUE SCREEN:
- Make sure the laptop is fully charged.
- Power Down - Hold until you hear it click off, and the screen is entirely black, and the power light is off.
- Power Up - Immediately start hitting the F8, repeatedly, quickly, until you see a screen pop up with various options.
- Start in Safe Mode (Select the number, i.e., 4 or 5, or the number that corresponds)
- Log in and password
- Click on the Microsoft Windows start button (lower-left corner of the screen)
- Select the power button (on display) and do a restart
- Go home and restart on your home internet 1-2 more times. Each time the computer restarts, this process will be faster.
- If this does not work, it is time to call the URL Hotline.
Q: Why are these messages happening?
A: This is an update issue.
- The laptop has been shut down improperly, corrupting the updates.
- The device has gone too long without being updated.
Q: How to avoid this?
A: Always shut down the laptop correctly
- At the end of each day, use the on-screen "power" icon (lower left-hand corner of the screen) to shut down the laptop.
- Wait until the computer completely shuts down, turns black, and all lights go off.
- Please do not hit the power button next to the keyboard to turn off the laptop. Only use this button to turn on the computer.
LAPTOP TIPS
- Plugged laptop into the charging cord & outlet
- Closeout of all applications
- Locate and click on on the Microsoft icon (lower-right corner of the screen)
- Click on "Power" icon (on the display screen)
- Select "Shut Down" (on the screen)
- Wait until the computer screen turns black and all lights are off. * Be patient!
- Close the lid carefully
- Charge laptop overnight
- The next day, turn on the laptop on using the button next to the keyboard, upper left. *Note: This button should only be utilized to power-up.
KEEP LAPTOP RUNNING WELL:
RESTART LAPTOP
* ALL STUDENTS, between now and the first day of school, have your child start their laptop daily and shut their computer daily.
IF YOU HAVE A FCS LAPTOP: Before the first day of school, go to an FCS school to connect with the WIFI.
- Make sure the laptop is fully powered.
- Restart the laptop.
- Expect this to take up to 30-60 mins.
- While updating, do not shut the lid or power off the laptop.
LAPTOP SAFETY:
- Make sure the laptop is not near food, water, liquid, etc.
- Laptop bag for transport
- Never pick a laptop up by the screen, unless you wish to pay $100!
ALLOW FOR UPDATES
* Make sure to start the laptop each morning 30 mins. Before the first period to allow for updates.
FCS WIFI
* All students should periodically bring the device to an FCS school to connect up to the WIFI
- Make sure the laptop is fully powered.
- Go to any FCS school and get close enough to connect to the WIFI (Bus Lanes)
- Do not power down or interrupt while the device is updating.