Tech Tuesday Newsletter

We are excited to announce that our new Help Desk Software, IncidentIQ will be launched on January 6th 2024!

Incident IQ offers several benefits, including:

• Ease of Use: A user-friendly interface for submitting and tracking tickets.
• Improved Efficiency: Faster response times and streamlined resolution processes.
• Enhanced Communication: Clearer communication between requestors and technicians/"agents." Requestors will be able to reply to "agents" directly through email.

There will be 5 categories you will be able to choose from when requesting a ticket.

The new system works much like the old system- so the learning curve should be small. Any open tickets prior to Jan 6th will either be closed or move over to the new system by the Tech Department.

If you are having difficulty using the system, please call ext 1110, email angela.affronti@victorschools.org or book an apt. w Eric or Nick.

Join Eric Waples as he demonstrates how to submit a help ticket for the various categories!

How to Submit a Help Ticket

How to Change Notifications on Incident IQ (use this if you feel like you are getting TOO many emails)

Email: angela.affronti@victorschools.org
Website: https://www.victorschools.org/departments/technology
Location: 953 High Street, Victor, NY, USA
Phone: 585-924-3252
Twitter: @VCSEdTech