Student TechBytes

Did you forget your password over the summer? No problem! Check in with your Office Manager, Secretary, or the PUSD HelpDesk at 626-396-3699 and they can reset your password for you.

If a student's ticket for a device repair or lost/stolen Chromebook was closed over the summer and they did not receive a replacement Chromebook, have them see their librarian for a replacement device. Students should be prepared to show proof of the closed ticket. If the librarian has no replacement device available, they will enter a request to get the student a new device. Again, this only applies to students whose tickets were closed over the summer. If your ticket is still open or pending, you must wait for your ticket to be fulfilled.

Please remember to completely shut down your Chromebook at the end of every day! This will ensure your device has received all necessary updates and that you are able to connect to all PUSD applications without issue.

• Are you ready to set up your Aeries Parent Portal account and don't know how to get started? Check out our series of how-to videos HERE.
• Are you an Observer in Canvas so you can see your student's assignments and grades? If not, check out this document with linked videos on how to become an observer in Canvas.

Our Curbside/In Person Tech Support has moved to the Ed Center and is now by appointment only, we cannot accept walk-ins. Without an appointment, we cannot guarantee we will have resources available to provide support.

To book an appointment for device check ins, check outs, and general tech support, please submit a Help Desk ticket and then someone will reach out to you to set up an appointment. Appointments must be created at least 24 hours ahead of time, same day appointments will not be available.

We are receiving a large number of tickets from school sites and from students stating students have lost their devices. Chromebooks range in cost from $389 to $758. We understand that devices may be misplaced, but please make every effort to locate lost devices before submitting a ticket for device replacement.

Once a device has been reported lost or stolen, it will be locked and unusable.