Tech Notes 🖥️
March 2024
Infinite Campus "New Look"
MFA - New Phone Reminder
The most common question we are getting in regards to maintaining multi-factor authentication (MFA) setup is when someone gets a new phone and has to set up the Authenticator app again.
In that scenario, we need to clear out the connection to the previous device so that a new device can be set up fresh. The ticket type for this can be found in help desk following the path User Accounts > MFA/2FA > New Phone - Clear MFA Configuration.
Printing
We have been taking a look at our entire printing environment and would like to share a few upcoming changes.
- A few printers throughout the district will be removed or relocated. This is already happening, generally due to age or condition of the printer or to consolidate where there is low usage.
- Central Duplicating pricing will be adjusted this June; standard printing will not change much but the use of higher cost speciality papers (colored, cardstock, and sticker paper) should see specific pricing options added to the system. We are not trying to over-complicate things, but do need to more accurately capture the costs when using specialty papers.
If you have ever been curious about printing costs and consumption in the district, the print data dashboard linked below should satisfy that curiosity.
Camera projects status updates
- DO/TLC, Eagle Creek, and Jackson are done. Red Oak has a new server and partial functionality but no new cameras yet.
- Finishing up installation at West.
- Camera installer will shift to East next, then to Red Oak.
- Walked HS recently to map out replacements; expecting significant wiring there prior to any installations.
Completion projections are best guess right now and could change, but in terms of funding stream (surplus sales) we are good and are on track with the timeline as originally communicated.
Student Accounts and Devices Timeline
The chart below shows some of the major checkpoints in the first couple days of a student enrollment for creation of accounts and deployment of a device.
It is not an exhaustive list (the full list would indeed be exhausting to look at), just enough to provide a sense of when accounts are created and when systems should be accessible. In general, a device could be deployed to a student on their first day of enrollment, but the morning of their second day is when most services/systems would be expected to work.
IncidentIQ Help Desk
Incident IQ help desk can be accessed via the Self Service folder in ClassLink Launchpad.
If you are submitting a ticket with attachments (this includes screenshots) it works best to log into the system to submit a ticket and attach any items.
Replies also work better when done directly in the system. Replies via email can sometimes generate a new ticket if the reply is not done from the original ticket. (See notes below on Responding to Tickets).
SmartBoard Hardware & Software Reminders
- We are continuing the process of removing SmartBoards from general education classrooms throughout the district. The hardware in those rooms is long past the end of manufacturer support. Some staff have asked for early removal, which will be considered on a case by case basis.
- Smart Notebook and Lumio (online version of Smart software) will continue to be renewed since there is still functionality that can be used without an interactive whiteboard, in particular on iPads. We will note that the MacBoook version of Smart Notebook software, while still supported, has lost some functionality over the past few years.
- We are working with Special Services to identify programming and spaces that may need to continue using SmartBoard hardware.
macOS Updates
Chart showing staff devices and what version of macOS they are on. Sonoma (current release of operating system) is preferred, Ventura at a minimum. If you click the Apple icon (usually in upper left corner of screen) and choose "About This Mac" you can view what version of macOS you are on.
Everything Else of Note
- Infinite Campus Parent Portal account automation - project completed to clean up accounts and set up automation for new enrollees to ensure that all parents/guardians have an IC portal account.
- AI updates - aside from current posts on techtools site, we are working on additional direction and recommendations that will be communicated soon.
- Items get added to Classlink Launchpad all the time. Have you checked it lately?
To request tech help
The fastest and best way to get help is by opening a ticket using one of these contact methods. Less effective and in some cases inconsiderate: Sticky notes, direct emails, or giving out the direct phone extension of whatever tech person you happen to have known forever.
Web: https://shakopee.incidentiq.com/ (Preferred)
E-mail: helpdesk@shakopee.k12.mn.us
Phone: 952-496-5100
If you need a call-back please add a good number and time to contact you in ticket.
Whenever possible and necessary we may also use remote support tools such as Splashtop to assist you.
Details help! For instance, student name and ID number is useful when submitting a ticket in regards to a student issue. Or letting us know if you already tried common troubleshooting steps such as restarting. "Student 123456 had this specific problem on their iPad starting at 9 AM this morning." is a much more useful starting point than "I have student with a problem." We appreciate the detail and it helps speed up the process of resolving an issue.
Shakopee Instructional Technology Services
Email: helpdesk@shakopee.k12.mn.us
Website: https://techtools.shakopeeschools.org/
Location: 1200 Shakopee Town Square, Shakopee, MN, USA
Phone: 5100