On Wednesday, December 11 from 9 AM to 4PM at the Cranston Public Library, OLIS will host Ryan Dowd for a full-day training based of his book The Librarian's Guide to Homelessness.
Do you see behaviors in your library that you find difficult to deal with, like patrons bringing in too many bags? Panhandling in your library? Arguing with you and other patrons? This full-day interactive training is much more than simple “sensitivity training.” You will learn why individuals experiencing homeless do what they do and the practical tools for resolving problems. There is a special focus on patrons with mental illness and/or substance abuse disorders. After this training, you will have more confidence with patrons experiencing homelessness.
Ryan Dowd is the Executive Director of a large homeless shelter outside of Chicago, Illinois. He regularly travels the country training libraries, police departments, schools and other organizations on how to work compassionately with challenging homeless individuals. He is the author of the ALA book The Librarian's Guide to Homelessness: an Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone. Learn more about Ryan Dowd at the Librarian's Guide to Homelessness.
As always, everyone in the RI library community is welcome to register for and attend all OLIS continuing education programs.
Visit the OLIS CE Calendar to learn more and register.
OLIS Continuing Education
Email: nicolette.baffoni@olis.ri.gov
Website: https://olis-ri.libcal.com/calendar/olisce/?cid=8293&t=d&d=0000-00-00&cal%5B%5D=8293
Location: One Capitol Hill Providence, RI 02908
Phone: 401-574-9316
Facebook: www.facebook.com/olisri
Twitter: @olisri