"A lot of people have fancy things to say about customer service, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.”
One way to convey appreciation to students, co-workers, families and community partners is through a simple thank you note. You might think that thank you notes have lost their impact, being that they are such a tried and true communication method, but you would be dead wrong. In fact, it can be argued that technology has actually made the handwritten note somewhat of a lost art, allowing it to leave an even larger impact today than it would have in years past.
Thank you notes serve as an element within customer service that show you're willing to go that extra mile for those that participate in the educational experience. In education today , when so many parents and community members have opportunity for choice, service really is the defining factor. People do care deeply about how they are treated.
Here are some quick tips on writing an awesome thank you note:
- Be sure to mention the person's name and use the proper title.
- Express your gratitude, clearly stating the reason for sending the note.
- Mention details about what you enjoyed about your experience with this person(a fantastic opportunity to be specific and thoughtful).
- Allude to your future interactions with the person (when will you make contact next?)
- Close with professional but warm sign-off and a signature (examples: Best, Kindest Regards, Sincerely, etc.)
