CMSD Goes Red on February 14th

All CMSD is invited to join as we “Celebrate the Heart of Service” and the 9th anniversary of the district’s Communicate with H.E.A.R.T. (CWH) program. The Communicate with H.E.A.R.T. customer experience program was initiated on Valentine’s Day in 2014. “HEART” was designed to improve service delivery and increase customer satisfaction with the CMSD experience.

Join in the celebration and help us spread a little HEART! The CMSD community is encouraged to wear RED on February 14th and share messages or photos of yourself, with your classroom and scholars, your school or office teams and upload them to the CWH Anniversary Celebration Padlet on Valentine’s Day. There will be CMSD/CWH “Swag Baskets” and Pizza Party giveaway drawings for Educators who join the celebration throughout the week!

To automatically be entered in the special “CMSD GOES RED” drawings, leave your photos and message on the Celebration Padlet and be sure to include your full name and school or work location. Don’t worry we will send an all CMSD e-blast reminder with the Padlet link on February 14th and photos can be loaded through Friday, February 17th to be entered in the drawing!

Special Prize Drawings:

~CMSD/CWH Swag Baskets

~School Based Educators win a Pizza Party for your class

~Central Office Educators win a Pizza Party for your immediate team

Contact heart@clevelandmetroschools.org for more information on the CWH Anniversary celebration activities!

Monday, February 13: Quarter 2 HEART CHAMPIONS Announced

Tuesday, February 14: CMSD GOES RED: Wear your RED or CWH gear on Valentine’s Day

Wednesday/Thursday, February 15-16: Incorporate Random Acts of Kindness into the week

Thursday, February 16: Don’t forget to upload your photos, videos, or messages to the Padlet

Friday, February 17: National Random Acts of Kindness Day & CMSD Professional Day

~Valentine’s Day Red Carpet Clap-in with treats for students, staff & customers

~Valentine’s Day “Red Carpet Catwalk” for Educators and Scholars to “strut their stuff”

~Celebration & Treat Stations, Deck the Doors, Bulletin Boards with CWH messaging & displays of the HEART logo and branding

~Kindness & Gratitude Boards/Graffiti Walls encouraging students and educators to express HEART felt messages

Access the Menu of Services – Staff will need to sign in using the SSO button at the bottom of the page.

Includes self-serve CWH branded graphics for HEART ANNIVERSARY celebration stations, deck the door displays, gratitude bulletin boards, kindness walls, etc., as well as Customer Service messaging supports for use during the school year. We are excited to continue to build and improve this resource to meet the goal of not only providing practical skills for a “shared language of behaving” but also tools and supports for Educators to use in our schools and central office.

Below are a few of our most popular examples of what you can find on the Menu of Services.

Customer Experience Engagement and Literacy Focus

Fellow educators, we hope that you will agree that nostalgia is priceless. Most especially during our adolescence. Some of us are motivated by those experiences to offer opportunities to our scholars because of our very own joyful memories. Recall, the best field trip that you ever had! This may be visiting downtown and experiencing sky scrapper buildings, or skating at the rink, or even viewing a movie with classmates.

Beginning in September 2022 the Customer Experience team committed to implementing monthly engagement opportunities for scholars at our 1111 Superior work location. The goal was to be a presence that shows and fosters a happy and healthy connection to our schools and scholars in a meaningful way. Thus, the Ombuds team connected with the Cleveland Public Library (CPL) and their Youth Services Department. CPL agreed to collaborate with us on this effort, through monthly visits at the administrative building to engage with our families. This includes reading to our scholars, engaging through a structured activity, or making sure our scholars know about library resources.

The experiences have been worthwhile. Imagine the joy when our CMSD scholars expressed, “This is the best day ever, or this is the best field trip ever!" We are sure that the students that have visited us so far, from Warner Girls Leadership Academy, Campus International, Clark, and Bolton, will remember the H.E.A.R.T that was shown from Central Office (as our fellow Educators are invited to take part) and the Customer Experience Team! Concluding each visit, the students are gifted a book of their very own and even small gifts.

Please click here to take a second to enjoy the moments that were captured during our scholars' visits. If you have a school in mind that would appreciate visiting Central Office for a meaningful and memorable experience, please connect with Tammara Hill or Tommiesha Winston with the Customer Experience Team at Ombuds@clevelandmetroschools.org!

Remember, people (even little ones) will forget what you said, people will forget what you did, but people will never forget how you made them feel!

The CMSD Welcome Center, located at 1111 Superior Ave., is open Monday through Friday to assist customers with enrollment and related functions (i.e., transcript requests). Enrollment assistance and services for preschool, Ombuds Office, Project ACT, School Choice and Enrollment and Special Education are all housed at the Welcome Center.

Customers are welcome on a walk-in basis or may schedule an appointment. The Welcome Center hours are 8:00 a.m. to 5:00 p.m., with the last appointment at 4:00 p.m. Please share this information with our families. To assist customers with visiting or scheduling an in-person appointment with the departments listed above, please use button:

"People will forget what you did or what you said, but they will never forget how you made them feel."

- Maya Angelou

Website: https://outlook.office365.com/owa/calendar/WELCOMECENTER1@ClevelandMetroSchools.org/bookings/
Location: 1111 Superior Avenue
Phone: 216-838-0000