Continuous Engagement Plan
2024 - 2025 School Year
Throughout the school year, there may be times when our web-based school systems are offline. If this happens, we have put the following plans in place to minimize disruptions to our students’ school days. Please refer to the appropriate section below in case of an outage. Sections included in this document: Schoology, Class, Parent Square, Regional & Individual Power Outages, and Additional Resources.
Insight PA will attempt to notify students and parents/guardians through ParentSquare. Email, text message, and/or phone communications will be utilized if we are experiencing a ParentSquare outage. For this reason, please let us know if there is ever a change in your contact information by emailing studentrecords@insightpaschool.org.
If you'd like to print out this plan, please click the button link below for a PDF file.
Schoology
What should you do if Schoology is down?
- Make sure you are using Google Chrome as your browser and clear your cache and cookies. For directions on clearing cache and cookies, please see the Google Account Help Page regarding cache and cookies. If you are still have trouble with Chrome, try using a different browser (ex: Mozilla Firefox, Microsoft Edge, Safari, etc.).
- If an outage has not been announced yet, attempt to log in to Schoology every 15 minutes until an outage has been announced.
- Check ParentSquare for:
- Communication from the school regarding a system wide outage
- Communication from your teacher with a link to the Class platform or Zoom
- Access classes through the Class platform or Zoom.
- If you have not received a communication about a widespread outage, contact your teacher(s) through ParentSquare and submit a Help Desk ticket.
- For laptop issues - Contact Stride
- For fastest assistance, by phone at 866-512-2273
- For non-urgent issues, submit a case at https://help.k12.com/s/submit-a-case
- For Schoology, Class, PowerSchool, or Parent Square - Contact your teacher or LEAP Specialist and they will submit a ticket on your behalf
- If a student is unable to log in to his/her classes, please complete the Insight PA Attendance Form to inform the school of your technical difficulties as soon as possible. If a widespread outage has not been announced, you must provide an IT Ticket Number.
- If the Class platform and Zoom are also unavailable, work on your Exact Path Learning Paths in Reading and Math or work on other class projects and assignments. (Log in to Exact Path with your Google account.)
Class
What should you do if Class is down?
- Attempt to log back in to Class every 15 minutes until an outage has been announced.
- Check ParentSquare for:
- Communication from the school regarding a system wide outage.
- Communication from your teacher to attend class in Zoom or complete asynchronous work.
- Log into Schoology to check for a Zoom link to attend class and/or asynchronous assignments.
- If you have not received a communication about a widespread outage, contact your teacher(s) through ParentSquare and submit a Help Desk ticket.
- For laptop issues - Contact Stride
- For fastest assistance, by phone at 866-512-2273
- For non-urgent issues, submit a case at https://help.k12.com/s/submit-a-case
- For Schoology, Class, PowerSchool, or Parent Square - Contact your teacher or LEAP Specialist and they will submit a ticket on your behalf
- If a student is unable to log in to his/her classes, please complete the Insight PA Attendance Form to inform the school of your technical difficulties as soon as possible. If a widespread outage has not been announced, you must provide an IT Ticket Number.
- If Schoology and Zoom are also unavailable, work on your Exact Path Learning Paths in Reading and Math or work on other class projects and assignments. (Log in to Exact Path with your Google account.)
ParentSquare
What should you do if ParentSquare is down?
- Check your email, voicemail, texts, and the Insight PA website for:
- Communication from the school regarding a system wide outage
- Communication from your teacher
- If you have not received a communication about a widespread outage, inform your teacher or LEAP Specialist that you are unable to access ParentSquare.
- Continue to attend class sessions as scheduled.
- For urgent needs, contact us by calling 484-713-4353.
Regional Power Outages
The health and safety of our students and their families are our highest priority. In the event of a natural disaster or storm:
- If there is a regional power outage, please contact your LEAP Specialist by email or phone (484-713-4353) as soon as you can to inform them of the outage.
- If a student is unable to log in to his/her classes, please complete the Insight PA Attendance Form to inform the school of your technical difficulties as soon as possible.
- If possible, check ParentSquare and your email on a smartphone for directions from the school or your teacher.
- If you have not received an email from the school or your teacher, or you cannot access email, work on your Exact Path Learning Paths in Reading and Math or work on other class projects and assignments. (Log in to Exact Path with your Google account.)
- If you are unable to access the internet, work on any offline assignments, practice math facts, read a book, answer writing prompts, or complete other school-related activities.
INDIVIDUAL POWER & INTERNET OUTAGES
Consistent internet access is essential for student success at Insight PA. Families may request that a portion of their costs for internet access be reimbursed twice per year. (More information about internet reimbursement can be found on our website.)
- Relocate to a back-up location with internet service (ex: local library). If you do not have a back-up location, please make arrangements for one as soon as possible.
- If you are experiencing a loss of power or internet service in your home, please contact your LEAP Specialist by email or phone (484-713-4353) as soon as possible.
- If a student is unable to log in to his/her classes, please complete the Insight PA Attendance Form to inform the school of your technical difficulties as soon as possible.
- While seeking another location with internet service, work on offline assignments, practice Math facts, read a book, answer writing prompts, or complete other school-related activities.
Additional Resources
Insight PA Cyber Charter School
Our Mission
To empower, nurture, and engage students with innovative tools and the mindset to cultivate a culture of continuous learning, inclusivity, and respect. By fostering an environment that meets each student where they are and values each individual’s unique contributions, we aim to inspire students to overcome obstacles, thrive academically and personally and make meaningful impacts within their communities and beyond.
Our Vision
Insight PA is a technologically innovative cyber-charter school that provides equitable educational opportunities geared towards igniting a lifelong passion for learning. We strive to cultivate intentional community partnerships while focusing on global and digital citizenship to create clear pathways for our students to achieve their goals.
Website: https://insightpaschool.org
To empower, nurture, and engage students with innovative tools and the mindset to cultivate a culture of continuous learning, inclusivity, and respect. By fostering an environment that meets each student where they are and values each individual’s unique contributions, we aim to inspire students to overcome obstacles, thrive academically and personally and make meaningful impacts within their communities and beyond.
Our Vision
Insight PA is a technologically innovative cyber-charter school that provides equitable educational opportunities geared towards igniting a lifelong passion for learning. We strive to cultivate intentional community partnerships while focusing on global and digital citizenship to create clear pathways for our students to achieve their goals.
Website: https://insightpaschool.org
Phone: (484) 713-4353
Location: 350 Eagleview Blvd suite 350, Exton, PA, USA