When your Chrome device is no longer working correctly and you have worked through troubleshooting items like clearing cache, signing out of your device, and performing a restart, performing a PowerWash may help.
A Powerwash will remove anything that is not the Chrome Operating System. NOTE: All information stored locally on the device will be erased. This will not affect information stored in the Google Cloud applications.
When beginning this process, you may see the option to select “Restart”. Please continue by selecting the “Restart” button and the next screen will prompt you to select “PowerWash”.
Press CTRL + ALT + Shift + r keys simultaneously
Select Powerwash
Confirm Powerwash - press Continue
Select Let’s Go at the welcome screen
Connect to your available network
Accept and Continue to Google terms of service
Select Done at the “Enterprise enrollment complete” window
Sign in to your Chromebook.
