Students can sometimes experience technical issues such as videos freezing or stuttering, or activities not working as expected. To troubleshoot this, please follow the instructions below.
Clear the cache on the browser.
1. For Chrome, click on the three dots in the top right
2. Hover over the "More Tools" section
3. Click "Clear browsing data" in the expanded menu
4. Ensure the "Time Range" is set for all time, and all options are selected
5. Click "Clear data"
6. Close all browser windows and tabs
Try a different browser. Edgenuity supports:
o Chrome
o Firefox
o Edge
o Safari
If after trying these troubleshooting steps the videos still are not loading properly, please ask the teacher to try resetting the activity.
Reset and still having issues?
Encourage the student to contact support directly via chat from help.edgenuity.com so they can troubleshoot with them most efficiently.
The Edgenuity Help Desk will be the best choice to resolve any issues with their platform.
