Student TechBytes

Replacement Chromebooks for students who lost devices due to the Eaton Fire have been ordered. If your PUSD Chromebook was lost or damaged due to the Eaton Fire, please let your school site know. We will be delivering devices to campuses for check out in the near future. Thank you for your patience.

If you use a personal device to complete school work, please be careful when using different Chrome profiles to access your PUSD content. If you sign in to a personal Gmail account while also accessing Canvas, your Google integration can be broken, causing you to lose access to important files. It is recommended that you only use your PUSD Chromebook when using Canvas.

Multiple law enforcement officials are warning of bad actors scheming to take advantage of people who are victims or who want to be charitable towards victims of fires.

Scams include:

• False Job Solicitation Scams
• Fake City, County, or Federal Employees
• Phone and Text Message Scams
• Unsolicited In-Person Solicitations
• Gift Card or Payment Scams
• Fraudulent Donations

For details, please see the Community Alert sent out by the Los Angeles Police Department. If you receive any concerning communications, please contact the PUSD Help Desk at 626-396-3699 immediately.

As a reminder, when there are issues at your site, the best way to get help quickly is through a Help Desk call (626-396-3699) or ticket (gopusd.com/helpdesk). Not following this process can result in a delay in resolving your issue.

Common Issues to contact the Help Desk for include:

• Application or Account issue with
• Aeries
• Canvas
• Clever
• Chromebook issue

Please remember to completely shut down your Chromebook at the end of every day! This will ensure your device has received all necessary updates and that you are able to connect to all PUSD applications without issue.

A reminder that Chromebooks are instructional materials, similar to textbooks. We have been receiving a large number of tickets from school sites and from students stating students have lost or damaged their devices. Chromebooks range in cost from $389 to $758. We understand that devices may be misplaced and that accidents happen, but please make every effort to take care of your devices as well as locate lost devices before submitting a ticket for device replacement.

Once a device has been reported lost or stolen, it will be locked and unusable.

• Are you ready to set up your Aeries Parent Portal account and don't know how to get started? Check out our series of how-to videos HERE.
• Are you an Observer in Canvas so you can see your student's assignments and grades? If not, check out this document with linked videos on how to become an observer in Canvas.