TECH TOK - BYTE 12 DECEMBER 2024

BYTE 12 December 2024

Training and Support Team Mission Statement

The Training and Support Team collaborates with end users to adapt in an ever-changing technology environment. Providing support and information, we empower effortless use of devices, applications, and software. In keeping with the District's vision, we strive to foster learning by serving the Conroe ISD community with knowledge, patience, and kindness.

Training and Support Team Values

Members of the Training and Support Team are Knowledgeable, Collaborative, Reliable, Adaptable, Patient, and have Integrity.

Resources for Teachers:

• Monthly Classroom Dailies
• PK/TK
• K-2
• 3-5

• Getting Started Checklists
• On-Demand Webinars
• AI Resources
• Insightful Blogs

New to Edgenuity? Watch this webinar on "Basics of Getting Started with Imagine Edgenuity Webinar Recording".

Student TECHtalk

Here are two recordings that you can share with your students.

• STUDENT LEARNING TOOLS

• STUDENT REPORTING & DATA

**These recordings are available until May 30, 2025.

• Check out these awesome Chromebook and iPad Tips and Tricks as we get ready for another great school year!
• Chromebook Tips and Tricks
• iPad Tips and Tricks

Forgot Old Password Error Screen

· When students change their password while still logged into their account somewhere they may see a screen with the message Your Password has changed since the last time you signed in.

· If you have students affected by this issue follow the steps in this help document to fix the problem:

• Forgot Old Password Screen Chromebook Troubleshooting Steps

EDU WIFI for Chromebooks

· Follow these EDU WIFI Troubleshooting tips if any of your Chromebooks fail to connect correctly to the updated EDU WIFI Profile.

Chrome OS 130 LTS (Long Term Support) Channel

· To help with Chromebook WIFI Stability our Chromebooks have moved to ChromeOS 130 as our Long Term Support channel.

• How to Update a Chromebook

· If you want to check the ChromeOS version of your Chromebook follow this helpful guide to learn how to do so.

• How to Check the Chrome OS Version of a Chromebook

NOTE: Chromebooks that are already at Chrome OS 130 or above do not need to be updated. They are ready to be used for all testing purposes.

Chromebook Models Not Good for Testing

· Old Dell 11 Chromebooks

· Old HP 11 Chromebooks (G5/G5 EE or below)

Basic iPad Troubleshooting

· When your iPads are giving you trouble you can’t go wrong with these simple troubleshooting steps.

· Wiping an iPad is an easy way to fix Software Related Issues for an iPad.

• How to Wipe an iPad
• Once you have wiped the iPad you will need to set it back up following the steps here:
• How to Setup an iPad

· If an iPad is not updated it can cause apps on the iPads to have issues.

• How to Check IOS Version of an iPad
• How to Update an iPad

· When your iPad first turns on it should connect automatically to the updated EDU WIFI Profile.

• Follow these EDU WIFI Troubleshooting tips if any of your iPads fail to connect correctly to the updated EDU WIFI Profile.

· Dreambox Woes Have You Down?

· Check out this Dreambox App Issues Guide for the latest troubleshooting tips and tricks to get Dreambox up and running again.

Presented by Shane Mitchell

• Student Device Chat
• December 19 @ 1:30 PM to 2:30 PM - Click HERE to JOIN through Microsoft Teams

• Tech Talk Wednesday - Using the backpack Icon to Reset Student PWs
• December 11 @ 1:00 PM to 1:30 PM - Click HERE to JOIN through Zoom

Presented by Amy Perry

• Tech Talk Wednesday - How To Navigate CISD Knowledge Base
• December 18 @ 1:00 PM to 1:30 PM - Click HERE to JOIN through Zoom

Presented by Liz Ellison

• Canvas & Eduphoria Unplugged
  
• December 11 @ 11:30 AM to 12:00 PM - Click HERE to JOIN through Zoom