Q: How many service hours will we need for 2019?
A: We will each need 18 service hours for families in Bronze and above for 2019. Please keep in mind this is per calendar year.
Q: What is OnDeck Parent application and why do I need it?
A: OnDeck Parent is an IPhone or Android application which allows you as a swim parent to manage your MAR's account and follow your swimmer's accomplishments. See these web sites for more information about the application and download instructions. iPhone or Android
Once you download and install the application on your device you can login by filling in the following entries:
Username - Is your email address that you used to login to the MAR's (TeamUnify) web site.
Password - Is your password used to login to the MAR's (TeamUnify) web site.
Team alias - ntsmars
Q: I just swam my first swim meet, where are results displayed?
A: You can get event/meet results from the following locations:
- Usually the event results are displayed on some wall at the natatorium. (not always)
- Events will be posted within the 10 days after the meet has completed at this web site: http://www.ntswim.org Events-->Meet Results
- Most swim meets utilize "Meet Mobile". This is a fee based smart phone application which allows the user to see live results of the swim meet and other cool options.
Q: How can I see how many service hours I owe?
A: Login to the Mars Team Web Site.
Select My Account on the right.
Select $My Invoice/Payments.
Select the Service Hours tab.
If your number shows a positive value, then that is what you owe.
Q: Why do we have to volunteer at our meets?
A: In order for us to host a successful and safe meet, we need our MARSian families to be part of every meet we host. We all lead very busy lives. However, I can promise you that your swimmer will feel even more supported seeing you as a timer, head timer, meet runner and/or working concessions or hospitality room. Everyone is good at something which means everyone has something to offer. Please be on the lookout for upcoming dates for training classes for each of our volunteer positions. ***Each person will receive volunteer points for attending a training class. ***Please Note: You will receive the points once you put that training into action at our hosted meets. In addition to the points you will receive for your volunteer work at the meet.We will send out the next training class date soon.
Q: Do the service hours start over in January?
A: Yes, service hours are per calendar year (January 1st through December 31st).
Q: What is OnDeck Parent application and why do I need it?
A: OnDeck Parent is an IPhone or Android application which allows you as a swim parent to manage your MAR's account and follow your swimmer's accomplishments. See these web sites for more information about the application and download instructions. iPhone or Android
Once you download and install the application on your device you can login by filling in the following entries:
Username - Is your email address that you used to login to the MAR's (TeamUnify) web site.
Password - Is your password used to login to the MAR's (TeamUnify) web site.
Team alias - ntsmars
Q: How do I set up the SMS messaging?
A: How to set up and receive SMS from your coach's about pool updates or quick important info.
1- log-in to your account
2- Click on My Account then under the drop down click on My account again
3- Add up to two SMS number and the Carrier and click save
4- Then go to click on Not Verified and you will receive a code via text message that then you type in and hit verify.
5- Set to start getting text from the team when a pool is closed or we need to get you fast information.
Do you have a question for the MARSian parent? Email at askmarsparent@gmail.com
