
The Source
Comal ISD Human Resources and Customer Service Newsletter
March 2017
In This Issue:
Open Enrollment Schedule
Summer School Applications
Transfer Information
Retirement
In The Spotlight- CTE Business
Comal U
Health and Wellness- Nutrition
Benefits Awareness News- Subscribe to the Monthly Newsletter
Customer Service Corner- 10 Ways You Can Improve Customer Service
Health Insurance Information
Link to Benefits Page:
http://www.comalisd.org/pages/Comal_ISD/About_Us/Departments/HumanResources/Benefits
Link to 17-18 Benefit FAQ’s
http://www.comalisd.org/dynimg/_ZYAAA_/docid/0x7BD90736BAE48D84/6/Benefit%2BFAQs%2B17-18.pdf
Link to 17-18 Plan summaries/Premiums
If you have questions regarding benefits or the open enrollment process, please contact:
Glenna Miranda
Employee Benefits Coordinator
Phone: 830.221.2040
Email: glenna.miranda@comalisd.org
Open Enrollment Schedule
Summer School Applications
Summer School Applications will be available March 6-April 7.
Are You Considering a Transfer?
The Request for Transfer of Assignment Application is now available in Recruit and Hire for campus-based personnel, specifically teachers, counselors, nurses, librarians and classroom paraprofessionals (general education or special education), who want to request a transfer to another campus for the 2017-2018 school year. Please read it carefully.
Please note:
- The transfer of assignment application must be completed by April 28, 2017 in order for your request to be reviewed.
- Requesting a transfer does not automatically mean it will be granted.
- Action on any transfers will not be taken until later this semester and into the summer.
- Please read all of the information on the form carefully.
To access the form please follow the steps below:
- Go to the Comal ISD job listing page: https://comal.tedk12.com/hire/index.aspx
- Select Comal ISD Internal Transfer (Internal Comal ISD Teachers, Counselors, Nurses, Librarians ONLY) or Comal ISD Internal Transfer (Classroom Paraprofessionals ONLY)
- Review the job posting information
- Select Apply for this Position
- If you have submitted an application in Recruit and Hire, please enter your login information
- If you have not submitted an application in Recruit and Hire, please create an account
- Carefully read the application and complete the required information
- Electronically submit the application
- For Teachers, Counselors, Nurses, and Librarians: Complete the Educators Professional Inventory (EPI)
Please feel free to contact the Human Resources Department, hr@comalisd.org, with any questions about this process or if you need assistance submitting the application in Recruit and Hire.
Retirement Next Steps
Please notify your supervisor and HR of your retirement so we can offer support and help you with the process. Knowing about your retirement makes us aware of a need to find a qualified team member to continue your job responsibilities. We are excited for your new adventure and want to offer our congratulations and support.
Please feel free to contact Human Resources with questions about the process and Janice Sanders in Payroll at Ext. 2092 with questions regarding compensation.
SHOWCASING OUR R.E.A.L. TEAM MEMBERS IN ACTION
This month we are highlighting the work of our CTE teachers who prepare students for careers in business.
Comal ISD has a strong CTE Curriculum including courses in business skill sets. To be competitive in the global economy, our business teachers prepare students to enter business, industry, and service sectors with world‐class academic, technical, and workplace skills and knowledge. Our teachers provide compelling learning experiences that connect all students to adulthood, and domestic and global labor markets based upon a strong instructional convergence of educational experiences and academic, technical, and employability skills.
Gloria Wolfshohl, SVHS teacher, (Entrepreneurship I, Problems/Solutions Entrepreneurship II - SVHS "The Valley" Student Store, Principles of Business, Marketing and Finance, Professional Communication, Oral Interpretation I, II, III, Director of National Speech & Debate Association & University Interscholastic League) shared a recent experience her students were given where the Smithson Valley High School Entrepreneurship II Problems & Solutions Class, Founders of "The Valley" Student Store received an Invitation to participate in the City-Wide Job Shadow Day, sponsored by the "San Antonio Works" Program and Junior Achievement of South Texas.
Investment Professionals, Inc. (IPI), "an independent Texas based investment and insurance brokerage and asset management firm with over $6 billion under management for over 90,000 individuals and business clients, hosted the event."IPI currently manages programs in 132 financial institutions in 25 states and has consistently been recognized as one of San Antonio’s Best Places to Work and one of the Best Companies to Work for in Texas."
IPI Executive Management met with The Valley Student Student Store Consultants to discuss business career pursuits and interview strategies. IPC Chairman and Founder,Scott Barnes, President/CEO, Jay McAnelly and Vice President & Regional Director, Chris Van Stavern encouraged students to develop their "Elevator Pitch" for Windows of Networking Opportunity (Employment), to pursue business mentors, the importance of intuition, passion and sense of community service. Debbie Pundt, Chief Operations Officer & Chief of Staff, AVP People Services Manager, Mirabel Perez, and Lynse Salas, Executive Assistant to President & CEO emphasized people skills, excellent customer service, use of a companies website, Virtual Training and employee attitude has influencing company "corporate culture". Suzanne Fancher, Senior Vice President of Operations, discussed customers, investments and sales relationships to include conflict-resolution with clients. Amy Watson, Senior Vice President, Director of Marketing explained the significance of current media technology trends and conventions as a resource to be abreast of current developments and how it is essential to "clients and prospects through direct mail, PR, advertising campaigns and event support". Jocelyn Cates, Internal Sales Associate, interacted with the students with questions and information. Lastly, a unique and special work experience was an Industry Employee Personality Test SVHS students took a week in advance, and used with real interview Personnel Recruiters, who shared how these tests recognize potential employee strengths and attributes of the Advanced Entrepreneurship Management Team.
The attached pictures were taken in the IPI Boardroom where the SVHS Valley Store Representatives met with Executives and Management Team. Mrs. Wolfshohl says "I was very proud of this special team of Rangers."
Quote of the Month
Comal U
Comal U will offer opportunity to earn required exchange day PD hours during the summer. Comal U classes are scheduled to go live for registration on April 28, 2017.
Comal U Dates:
June 5-8 at SVHS
August 7-10 at CHS
Take the nutrition quiz to learn more about healthy eating
TIPS ON NUTRITION CAN BE FOUND AT:
Benefits Awareness News from UHC
• How deductibles and out-of-pocket costs work.
• Understanding claims and Explanation of Benefits.
• Working with your doctor.
• Getting approvals for upcoming treatments.
• And so much more!
Benefit Awareness News will come directly to your email inbox every month. Sign up for Benefit Awareness News today — there’s no cost to you. If you are a new member, register on myuhc.com® to begin getting the newsletter. If you've already registered on myuhc.com, log in to your account and update your Subscriptions in the Account Settings section.
Customer Service Corner
10 Ways You Can Improve Customer Service
Customer service is an integral part of our job and should not be seen as an external extension of it. When we satisfy our customers (students, parents, colleagues, community members), they not only help us grow by continuing to participate with us but they will also recommend us to friends and spread the word about the work we do.
The 10 Commandments of Customer Service
- Be a Good Listener
Take the time to identify needs by asking questions and concentrating on what the person is really saying. Listen to their words, the tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what they want. Do you know what three things are most important to them? Effective listening and undivided attention are particularly important people. - Identify and Anticipate Needs
The more you know your students, parents, colleagues, and community, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs. - Make People Feel Important and Appreciated
Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about working with you. People are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.
- Body Language Is Key
Be sure that your body language conveys sincerity. Your words and actions should be congruent. Watch crossing your arms, rolling your eyes or turning away from someone as they communicate with you.
- Understanding Is Crucial
Help people understand your systems. Your campus or department may have the world's best systems for getting things done, but if people don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions.
- Appreciate the Power of "Yes"
Always look for ways to help. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterward. Look for ways to make working with you easy. Always do what you say you are going to do. - Know How to Apologize
When something goes wrong, apologize. It's easy and people like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let people know what you have done. Make it simple for people to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if people are having a bad day, go out of your way to make them feel comfortable.
- Give More Than Expected
The future of education lies in keeping customers coming back Think of ways to elevate yourself and the work. Consider the following:
What can you give people that they cannot get elsewhere?
What can you do to follow-up and thank people?
What can you give people that is totally unexpected? - Get Regular Feedback
Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what people think and feel about your work.
Listen carefully to what they say.
Check back regularly to see how things are going.
Provide a method that invites constructive criticism, comments, and suggestions.
- Treat Each Other Well
Our employees are our internal customers and need a regular dose of appreciation. Thank each other and find ways to let each other know how important their work and efforts are in creating a great campus/department. Treat your colleagues with respect and chances are they will have a higher regard for all people.
Comal ISD Department of Human Resources and Customer Service
Email: mandy.epley@comalisd.org
Website: www.comalisd.org
Location: 1404 Interstate 35 N, New Braunfels, TX, 78130
Phone: (830) 221-2026
Facebook: https://www.facebook.com/comalisd
Twitter: @CISDNews