
The Source
Comal ISD Human Resources and Customer Service Newsletter
November 2016
In This Issue:
In the Spotlight- Orchestra Teachers
Care24-Employee Assistance Program
Article-Why Healthcare Eats More of Your Paycheck Every Year
Rally- Giftcards
Health and Wellness- November is Diabetes Awareness Month
Need Support?-UHC Campus Visits and Meet the UHC Wellness Coordinator
Customer Service Corner-The Golden Circle
HR and Customer Service FAQs
SHOWCASING OUR R.E.A.L.TEAM MEMBERS IN ACTION
We are proud of the tremendous work our 2,700+ employees do to make our district exceptional. In order to educate our team about all the unique and vital services provided by our employees, we will highlight Comal ISD team roles in each newsletter. You are encouraged to send your stories and suggestions to mandy.epley@comalisd.org for teams and roles you wish to see highlighted in future newsletters.
Stacie Glowka
Richard Helsley
Bobby Delong
Fine Arts Director, Carla Schumann, praises the hard work of our orchestra educators, "I am excited to see the growth in orchestra throughout the district. Now that we have strings on every elementary campus and all our middle school programs are thriving, I know that shortly we will see full orchestra programs at the high schools, as well. Our teachers have such dedication to their art and the love for this program is expanding in each of their students. Each one of our faculty is passionate and it shows in all their work."
Here are a few kuddos we have received about orchestra:
"I thought I would share some great pictures from our fabulous orchestra concert. Our kids have grown so much. Mrs. Glowka is doing great things with our kids!"-Chris J. Smith, Principal, Spring Branch Middle School
"Ms. Glowka and her orchestra kids really made us proud last night! they all put on a fun and spooky evening of beautiful tunes with a finale conducted in the dark, guided only by glow sticks and backlights - it was totally cool. and we can't say enough about what a fantastic job she does with her kids. Way to go Ms. Glowka, and kudos to all the kids!"-Troy L. Mann, GT Instructor, Robotics Coach, Yearbook Advisor, Electives Department Chair
Don't miss your opportunity to see our orchestra students perform. Check the performance schedule at any of our middle schools for your opportunity to enjoy their talents during the holiday season.
United Healthcare Care24
Life is full of ups and downs. You may have health concerns, personal or family issues, or work-related challenges. But there's a resource that can help you sort through these matters—Care24. With Care24, you have these services and features:
- Access to licensed registered nurses and master's-level counselors through one toll-free phone number, 24 hours a day, 365 days a year
- Unlimited telephonic access to nurses and counselors
- For each personal concern or issue, up to three face-to-face assessments per person, per year with an affiliate counselor
- Referrals available to national and community resources, and non-medical support groups
- Personal legal and financial telephonic consultation services
- Each member is entitled to an initial thirty-minute in person or telephonic consultation per separate issue per year at no cost with a local attorney or mediator.
If the member needs to retain an attorney or mediator, our attorneys and mediators will provide a 25% discount on their usual and customary fees. - Each member can receive up to 60 minute telephonic consultation per separate issue per year at no cost with our credentialed financial consultants.
- Each member is entitled to an initial thirty-minute in person or telephonic consultation per separate issue per year at no cost with a local attorney or mediator.
- Training and wellness seminars, critical incident stress management services, and management consultation services
- Bilingual nurses and counselors to address the needs of non-English speaking members
- Translation services for more than 140 languages; for individuals with hearing impairments, the National Relay Center is available
- Self-care recommendations based on more than 700 physician-approved guidelines
- Information on a wide range of health and medical concerns, emotional well-being, nutrition and much more
- Decision support for minor emergencies, including immediate guidance and education to an appropriate level of care
- Information on diagnostic procedures and treatment options
- Prescription and over-the-counter medication information, including possible side effects and interactions
Call Care24 any time, 24 hours every day at 1-888-887-4114.
Why Health Care Eats More of Your Paycheck Every Year
By TOM MURPHY, AP Health Writer/Nov 3, 2016
Millions of Americans are finding out this month that the price of their health insurance is going up next year — as it did this year, last year, and most of the years before that.
And it's not just that the price is going up, it's that it goes up faster than wages and inflation, eating away at our ability to pay for other things we want (beer, televisions, vacations) or need (rent, heat, food).
Does it have to be this way? Why does health care grow so much faster than almost any other spending category so consistently? And will it ever stop?
"At some point it's not going to be worth it to have less food, less travel in order to spend money on health care," said Louise Sheiner, a health economist at the Brookings Institution. "That's what really stops it."
Insurance premiums, which reflect spending on medicines, doctor visits, tests and hospital stays, have climbed 213 percent since 1999 for family coverage purchased through an employer, according to the Kaiser Family Foundation, which studies health care. Wages, by comparison, have risen 60 percent, while inflation is up 44 percent.
Here's why the price of health care doesn't grow like, say, the price of dishwashers or blue jeans — and why that's unlikely to change anytime soon.
IT'S HARD TO SHOP FOR HEALTH CARE
Insurers and employers have been trying for years to make patients better health care shoppers and force doctors and hospitals to compete on price. They've raised deductibles or out-of-pocket costs on coverage and given tools to patients so they can compare prices and quality.
The idea is that patients become more motivated to price shop when they first have to pay several hundred dollars toward the bill due to a high deductible. Many see this push as a key to curbing health care spending, since insurance tends to hide the full cost of care from the patient.
This can work ... for small stuff, said Renya Spak of the benefits consultant Mercer. Patients will shop if they need an MRI exam on their shoulder. But Spak isn't convinced it will do much for things like surgeries, when the insurer or employer will wind up covering much of the bill anyway and the best deal might involve travel away from family.
"It's not human nature to be rational thinkers about health care cost decisions," she added. "It will never be just like buying a lawnmower."
Consumers also prioritize health care purchases over other buying decisions, especially if they have basics like food and shelter covered. You'll have back surgery to alleviate chronic pain before you take that long-awaited trip to Paris.
"What good is a better house if you are too sick to enjoy it?" said Charles Roehrig, an economist and vice president of the nonprofit Altarum Institute's Center for Sustainable Health Spending.
TECHNOLOGY DOESN'T HELP
A carmaker can knock down the cost of making a vehicle by replacing auto workers with robots in parts of the assembly line. Treatment advances in health care are geared more toward making something more effective, not cheaper, noted Paul Fronstin, an economist with the Employee Benefit Research Institute.
A device maker may come up with a new hip that improves a patient's quality of life, but it's likely more expensive and the surgery might require the same number of doctors and nurses or more. A drugmaker might produce a new treatment that dramatically improves a condition but it may come with a bill of more than $50,000 in the meantime.
Device and drugmakers have been producing a steady stream of new products for consumers, and insurers that pay the bills have a limited ability to keep prices for those devices and drugs down.
"Every year, it's kind of like Christmas, they deliver all this new stuff and of course they deliver it at high prices and insurance covers it," said Mark Pauly, a health economist with the University of Pennsylvania's Wharton School.
HOW IT ADDS UP
People with coverage through their employers should expect premium hikes of 5 percent or 6 percent next year, depending on where the employee lives and what adjustments a company makes. That's double the forecast for inflation next year.
And the rising rates may keep them from getting a raise, too. Employers often pay most of the bill for employee coverage, leaving them less money to increase salaries when rates rise.
Customers shopping on the Affordable Care Act's public insurance exchanges will see premium hikes of 20 percent or more in many markets, though those increases aren't just because of rising health care spending. The exchanges have seen wild price swings in part because insurers are still trying to balance out claims they pay in this relatively new coverage.
All told, health care costs, including the insurance bill and money paid out of pocket, made up 7.8 percent of the average consumer's total expenses in 2015, up from 5.7 percent in 2006, according to the Bureau of Labor Statistics.
Meanwhile, much bigger portions of personal budgets like housing, food and transportation all slipped.
WHEN DOES THIS END?
Health care spending now accounts for more than 17 percent of the U.S. economy. In 1980 it was just half that.
Economists and benefits experts say this trend has to slow at some point, or consumers won't have enough money left to spend on things unrelated to health care. Some think big, disruptive changes in how we buy and use care may be needed.
That might mean that more insurers could drastically restrict a patient's doctor choice in order to gain better negotiating leverage over the cost of care, a trend that is growing on the ACA's exchanges.
Mercer's Spak thinks employers need to lead, since they cover so many people. She noted that some companies have started contracting directly with big hospital systems for health care, cutting out the insurance middleman.
Sheiner, the Brookings Institution economist, says health spending may slow if drug and device makers stop developing new technology or drugs as quickly. But she thinks health care will keep climbing until people decide they aren't going to burn any more of their paycheck on it — and we're not there yet.
"You never say never, but I don't think we should expect that any time soon," she said.
Associated Press Economics Writer Josh Boak contributed to this report.
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Plus, on Rally there are lots of ways to earn Rally coins, which you can use for chances to win great rewards. Rack up coins for joining missions, pushing yourself in a challenge and even just for logging in every day.
Rally is available at no additional cost to you, as part of your employee benefits.
BETTER HEALTH STARTS ONLINE. REGISTER TODAY AT MYUHC.COM
November is Diabetes Awareness Month
INFORMATION ON DIABETES CAN BE FOUND AT:
https://www.uhctools.com/assets/prebuilt_nl_diabetes_2012.pdf
Onsite Visits and Wellness Coordinator
Indian Springs Elementary
11/7/2016 Dennis 10:00-2:00
Rebecca Creek Elementary
11/8/2016 Dennis 9:30-11:30
Smithson Valley HS
11/14/2016 Dennis & Karen 10:30-2:30
Mountain Valley Elementary
11/15/2016 Jill & Karen 10:00-2:00
Bill Brown Elementary
11/16/2016 Jill & Karen 10:00-2:00
Hoffman Lane Elementary
11/28/2016 Dennis & Karen 10:00-2:00
Johnson Ranch Elementary
11/29/2016 Dennis & Karen 11:15-2:30
Spring Branch Middle School
11/29/2016 Jill 11:00-1:00
Canyon Middle School
11/30/2016 Dennis & Karen 9:00-2:00
Clear Spring Elementary
12/1/2016 Dennis & Karen 11:30-3:30
Timberwood Park Elementary
12/2/2016 Dennis & Karen 10:00-2:00
Church Hill Middle School
12/6/2016 Dennis & Karen 10:00-2:00
Mountain Valley Middle School
12/7/2016 Dennis & Karen 10:00-2:00
Rahe Bulverde Elementary
12/8/2016 Dennis & Karen 8:30-12:30
Goodwin Frazier Elementary
12/9/2016 Karen & Carlos 10:00-2:00
Canyon Lake High School
12/12/2016 Dennis & Karen 9:00-1:00
Memorial Early College High School
12/13/2016 Karen & Dennis 11:00-1:00
Kinder Ranch Elementary
12/14/2016 Dennis & Karen 10:00-2:00
Oak Creek Elementary
12/15/2016 Dennis & Karen 9:00-1:00
Quote of the Month
Customer Service Corner
Making Sure You Are Communicating the Why
Why do some organizations achieve things that completely exceed our expectations, defying all our assumptions for what's possible? How do these organizations provide quality communication and customer service? Simon Sinek asks these very questions. Sinek, a bestselling author and famous TED talk speaker, set out to discover why companies like Apple have been able to achieve such extraordinary success, while others with the same resources have failed. He explains it through his idea called "Start With Why." And as it turns out, his findings have important implications for customer service too.
3 Key Takeaways for You
1. Step Back and Use "Why" to Think About Your Own Work
Do you know your campus/department/classroom "why"? Think about the core purpose of your work, and then think about how you communicate your service. Are they aligned? As Sinek has found, having people support your work is all about attracting the people who share your fundamental beliefs. Remember: People don't buy what you do. They buy why you do it. Understanding "why" is essential to knowing how to communicate "how" and "what" you do.
2. Incorporate "Why" into Your Communication
The idea of starting with "why" is also best practice. The next time you're writing an email, letter, blog post, or a web page, start your writing with "why." You see, "why" explains the underlying value of what you're communicating.
3. Understand Your Audience
Do you know who your audience is and how they identify with your "why"? Making the connection of what motivates your audience can better help you advocate for their needs and provide quality customer service and communicate needed information that in turn, inspires them to continue advocating for you.
Get Started. See What Happens.
Now that you have a good understanding of Simon Sinek’s “Start with Why” philosophy, go out and give it a try. Write a 3-5 sentence communication header that explains what your campus/department/classroom believes.
Have Questions?
Human Resources and Customer Service FAQs
Where do I send my transcripts to add a new degree?
How do I view my pay information?
How do I get a verification of employment?
Answers to these and many other frequently asked questions are posted in the Human Resources and Customer Service FAQs. You can access the information on the Comal ISD webpage on the main Human Resources and Customer Service page or under Employee Resources.
Comal ISD Department of Human Resources and Customer Service
Email: mandy.epley@comalisd.org
Website: www.comalisd.org
Location: 1404 Interstate 35 N, New Braunfels, TX, 78130
Phone: (830) 221-2026
Facebook: https://www.facebook.com/comalisd
Twitter: @CISDNews