BYTE 14 February 2025

Training and Support Team Mission Statement

The Training and Support Team collaborates with end users to adapt in an ever-changing technology environment. Providing support and information, we empower effortless use of devices, applications, and software. In keeping with the District's vision, we strive to foster learning by serving the Conroe ISD community with knowledge, patience, and kindness.

Training and Support Team Values

Members of the Training and Support Team are Knowledgeable, Collaborative, Reliable, Adaptable, Patient, and have Integrity.

Resources for Teachers:

• Monthly Classroom Dailies
• PK/TK
• K-2
• What's New
• 20 Ways to Use Seesaw in Your School

Student TECHtalk

Here are two recordings that you can share with your students.

• STUDENT LEARNING TOOLS

• STUDENT REPORTING & DATA

**These recordings are available until May 30, 2025.

• Check out these awesome Chromebook and iPad Tips and Tricks.
• Chromebook Tips and Tricks
• iPad Tips and Tricks

Are your Chromebooks Test Ready?

· Follow this helpful guide to find out:

• Is My Chromebook Test Ready?

The Bluebook Kiosk App received an update in January:

• The Bluebook Kiosk App will auto-update when opened on the Chromebook.
• If you are using the Bluebook Kiosk App for any testing this Spring then avoid delays on test day by having your students open the Kiosk app prior to test day to allow the app to auto-update.

Apple Released IOS 18.2 in December

• IOS 18.2 is compatible with 7th gen, 8th gen, and 9th gen iPads
• If you have a 7th gen or above iPad, please make sure that it is updated to IOS 18.2.
• If an iPad is not updated it can cause apps on the iPad to have issues.
• What Model of iPad do I have?
• How to update an iPad

My iPad is not in JAMF School. What should I do?

• If one of your iPads does not have the JAMF School Background or the JAMF School Student app then do the following:
• Wipe the iPad and set it back up to get it to enroll correctly in JAMF School.
• How to Wipe an iPad
• How to Setup an iPad

I wiped the iPad and it did not correctly enroll in JAMF School. What should I do?

• If your iPad fails to show the blue background or JAMF School Student app after wiping it then the iPad did not correctly enroll in JAMF School and may not be correctly assigned to JAMF School.
• If this occurs you can fill out the iPad App and JAMF School Issues Form to report the problem.
• How to fill out the iPad App and JAMF School Issues Form

Pro iPad Troubleshooting Tip 💡:

• Wiping an iPad and setting it back up is an easy way to fix many software and app related Issues for an iPad.

· Deleting the Dreambox App in Settings and then Re-Installing it from JAMF School Student is a great way to fix Dreambox app issues.

· Find out how using the Guide Below:

• Dreambox App Issues

Presented by Shane Mitchell

• Student Device Chat
• February 20 @ 1:30 PM to 2:30 PM - Click HERE to JOIN through Microsoft Teams

• Tech Talk Wednesday - How to Reset Student PW by Teacher of Record
• February 12 @ 1:00 PM to 1:30 PM - Click HERE to JOIN through Microsoft Teams

Presented by Amy Perry

• Tech Talk Wednesday - How to Submit an Eduphoria Helpdesk Ticket
• February 19 @ 1:00 PM to 1:30 PM - Click HERE to JOIN through Microsoft Teams

Presented by Liz Ellison

• Canvas & Eduphoria Unplugged
  
• February 12 @ 12:30 PM to 1:30 PM - Click HERE to JOIN through Microsoft Teams