Multilevel Actors' WORKSHOP

TOURBiNE identifies experienced based products, services, and helps connect new skills and new jobs better matching job seekers' and labor markets' needs in the tourism sector, assisting NEETS communities in the Project Area to map current realities and envision the change the tourism industry undergoes

MAIN AIM: Research the needs of NEETS communities to develop domain specific job-related innovation liaising results with (self) employment

FINAL OUTCOME: pioneer a new form of co-operation among multilevel actors and NEETS communities and embrace novel training practices and competencies by exploiting ICT based Services and social media

A2.1: ACTIVATING STAKEHOLDERS, INDUSTRY ACTORS AND NEET COMMUNITIES AT GRASS ROOTS LEVEL TO EMBRACE COMMUNITY-BASED TOURISM (METHOD & OUTPUTS) MULTILEVEL ACTORS’ WORKSHOPS: 4 onsite Stakeholder

Workshops map current realities, guiding participants to envision the change. Based on the acknowledged methodologies Design Thinking Methodology and Liberating Structures, the Workshops define a set of integrated solutions, from which 6 NEET communities’ profit with new skills, skills recognition and (self)employment opportunities. Only by addressing the ecosystem the transformation can generate value for the final user. The Workshops exploit the Design Thinking/Liberating Structures Methodology to pioneer a new form of co-operation among multilevel and embrace novel training practices and competencies by exploiting ICT based Services and social media. The Workshops present to participants the benefits of mobile accessibility of tourism products and services addressing global digital trends in mobile tourism generation. In this way training results in the creation of the enabling environment for the development of thematic maps of pervasive media in the Project Area. RESEARCH REPORT shall analyze the data obtained by the Workshops and more particularly will focus on the skills sets defined by each Workshop. These shall be compiled in order to compose the 4 Skills Set envisaged by TOURBiNE, which increase foresight, innovation and agility in the way NEET trainees adapt to a constantly changing knowledge ecosystem and will enable the latter to acquire advanced digital, entrepreneurial and intercultural skills required by the labor market.

Conversation Café

Engage Everyone in Making Sense of Profound Challenges (60-120 min.)

What is made possible? You can include and engage any number of people in making sense of confusing or shocking events and laying the ground for new strategies to emerge. The format of the Conversation Café helps people have calm and profound conversations in which there is less debating and arguing, and more listening. Sitting in a circle with a simple set of agreements and a talking object, small groups will engage in rounds of dialogue with little or no unproductive conflict. As the meaning of their challenge pops into focus, a consensual hunch is formed that will release their capacity for new action.

Five Structural Elements – Min Specs

1. Structuring Invitation

§ Invite all the participants to gather in small groups to listen to one another's thoughts and reflect together on a shared challenge

2. How Space Is Arranged and Materials Needed

§ Unlimited number of participants in ZOOM/TEAMS/GOOGLE TALK, Table/breakout rooms

§ Talking object (e.g., talking stick, stone, or art object)

§ Miro board ready to input findings of the conversations

3. How Participation Is Distributed

§ Everyone is included

§ Everyone has an equal opportunity to contribute

4. How Groups Are Configured

§ Mixed, diverse groups of participants

5. Sequence of Steps and Time Allocation

§ State the theme of the conversation, usually in the form of a question

§ Explain there will be four rounds of conversation at every table, two first rounds using a talking object, the third one as open conversation, and a final round with the talking object. Give the duration of each round.

§ Every body shows the talking objects

§ Read the six Conversation Café agreements. See text in Collateral Material below.

§ Ask for someone at each table to volunteer as the host. The host is a full participant whose role is to gently intervene only when a participant visibly fails to observe one of the six agreements, most frequently talking on and on

§ First round with the talking object: each person shares what he or she is thinking, feeling, or doing about the theme or topic. 1 min. per person

§ Second round with the talking object: each person shares thoughts and feelings after having listened to everybody at the table. 1 min. per person

§ Third round: open conversation (option to use talking object). 20–40 min.

§ Fourth round with the talking object: each member shares “takeaways.” 5–10 min.

§ Lista all conclusions on the MIRO board

WHY? Purposes

§ Make sense of a complex, difficult, or painful situation and lay the ground for being able to move on

§ Generate new ideas and momentum for innovation

§ Build shared understanding of how people develop different perspectives and ideas

§ Avoid arguments based on lack of understanding

§ Build trust and reduce fear with an opportunity for catharsis

§ Help participants appreciate that conversation involves talking and listening

Tips and Traps

§ Always use the talking object: they make the difference

§ Have the host or participants reread the six agreements before starting the first round

§ Do not assign tasks: there should be no intention that the dialogue will directly lead to action

§ Host the dialogue like a dinner party, encouraging everyone to contribute while keeping the conversation open-ended and spontaneous

§ If there is a problem, ask, “Are we following our agreements?”

§ Encourage people to speak their mind

§ Encourage quiet people to talk

§ Select talking objects that may have symbolic meaning for participants

§ Encourage participants to draw or record insights on the flip-chart “tablecloth”

1.Suspend judgement as best you can

2.Respect one another

3.Seek to understand rather than persuade

4.Invite and honor opinions

5.Speak what has personal heart and meaning

6.Extract conclusions