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Tech Bytes
May 4, 2021
EdTech Support Hotline
To ensure everyone is able to receive immediate support while in the classroom, our Hotline will remain active. For Immediate support, call the support hotline at x88850 between 7:30 am and 3:30 pm Monday through Friday.
Updates
- Canvas Update - Canvas will be updating their database management system on the back-end to address a bug they've found. This update is a proactive measure to reduce chances of an outage in the system. This event will take place 05/10/2021 at 1:00 AM PT (8:00 AM UTC) and will last up to 60 minutes. We expect approximately 10 minutes of impact to your account's availability during this time.
Google Cloud assignment error in Canvas should be resolved. Canvas engineers have deployed a fix for this issue, to ensure that all new submissions work correctly in SpeedGrader. They've also run a datafix on submissions that had been broken with this bug: Most can now be downloaded and previewed correctly; all others that cannot be previewed still can at least be downloaded for viewing. Canvas engineers are still working on identifying all remaining submissions with broken previews in Canvas, so those can be fixed as well. In the meantime, downloading will allow you to view the file outside of Canvas.
- Breakout rooms in Google Meet can be set ahead of time in Calendar.
- Headphones have been delivered to elementary sites for in-person students. They will be delivered to secondary sites soon for in-person students.
- Webex Meetings Update:
- “Locking” the view on a participant is now “Move to Stage”. To see how to lock your students’ view on the teacher, WATCH THIS VIDEO. Also be sure to deselect "Show Active Speaker"
- In preparation for returning to in-person instruction, QR badges for TK-2nd grade students have been uploaded to the PUSD Curriculum 2020-21 Drive. You can find these by navigating to the Curriculum Drive, then to the QR Badges folder.
- Sharing video in Google Meet is still not working. It is a known issue that Google is working on resolving. HERE is how to properly share video in a Google Meet.
Technology Integration
Innovative Technology Services
Email: helpdesk@pusd.us
Website: gopusd.com/helpdesk
Location: 351 South Hudson Avenue, Pasadena, CA, USA
Phone: 626-396-3699
Facebook: https://www.facebook.com/PasadenaUnifiedSchoolDistrict
Twitter: @PasadenaUnified